Returns & Exchanges

At Florence and the Machine, we want you to be completely satisfied with your purchase. If you are not entirely happy, you can return or exchange your items within 30 days of delivery provided they are in their original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any previous shipping marks.

4

Drop Off and Track

Hand your package to the designated carrier at any authorized drop-off location and keep your tracking receipt until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing